Viva Care Medical Group has proudly been offering a hybrid model of family practice and walk-in clinic services for physicians in B.C. for over 10 years. Viva Care is located inside Walmart in Port Coquitlam, B.C. and is surrounded by a variety of amenities such as food and retail chains with close access to transit and major streets. This clinic has unlimited free parking for both patients and staff.
Viva Care's operating hours are Monday and Tuesdays from 8:30 a.m. to 7:00 p.m., Wednesdays from 8:30 a.m. to 6:00 p.m., Thursdays from 8:30 a.m. to 7:00 p.m., Fridays from 8:30 a.m. to 2:30 p.m., Saturdays from 9:00 a.m. to 2:00 p.m., and are closed on Sundays. Viva Care utilizes Telus Health as their EMR and offers its patients the ability to book appointments and view live wait times for walk-ins online. In addition, they offer patients the ability to refill their prescriptions, get referrals, and get answers to their general health questions online too. In addition, the wait time for non-urgent scheduled appointments are same day or the next day. Given that the clinic is inside a Walmart, it offers a paging system that allows customers to productively get their errands done while they wait for their care.
Viva Care's staffing model consists of an Office Manager, three Medical Office Assistants, a Clinic Supervisor, a Billing Manager, an Operational Team, and three Physicians, one of which is the Medical Director. Furthermore, the clinic frequently works with in-house specialists, such as a Pediatrician. These Physicians build a practice while seeing walk-ins, have a high involvement with the advisory board, and focus on mentorship. As a fee for service clinic, the financial and administrative overhead expectations are negotiable. The physicians at this clinic have the opportunity to work at other locations while staying connected with the same people and have access to the same policies and procedures.
Viva Care prides itself on its diverse physician profiles, integrative care, harmonious and supportive team atmosphere, and state-of-the-art facilities. This clinic's team-based approach provides perks such as covering holidays for each other. With this, comes layers of support in areas, for example, like resources and incentives.